SC
Sarah Chen
Active OperatorGrowth & People Operations Lead
Operational growth lead bridging inbound signal triage, autonomous ICP qualification, and structured 14-day team ramp cycles.
Core Accountability Mandate
"Maintain high lead qualification throughput and ensure 100% of new hires graduate autonomously within 14 days."
Operational Quality94%Defect-free rate
Weekly Commitment32 hrsCap: 35 hrs / wk
Owned Processes2 CorePrimary single owner
Active Steps Executed6 StepsAcross 2 workflows
Direct Accountability
Processes Owned by Sarah
1
82% HealthLeads & Sales
Predictably generate and convert high-fit client engagements while minimizing non-value qualification time.
Lead Time: 14 days
4
89% HealthEmployee Onboarding
Equip new operators with context, permissions, and SOP mastery with zero founder handholding.
Lead Time: 28 days
Execution Responsibilities
Assigned Operational Steps (6)
| Process | Step | Step Name | Role in Step | Standard Time | Action |
|---|---|---|---|---|---|
| Leads & Sales | #1 | Inbound Signal & Ingestion | Process Owner | 5 min touch | Inspect Flow → |
| Leads & Sales | #2 | AI Lead Scoring & Context Prep | Reviewer | 2 min touch | Inspect Flow → |
| Leads & Sales | #5 | Contract Execution & Deposit Kickoff | Operator | 10 min touch | Inspect Flow → |
| Employee Onboarding | #1 | Account & Tool Access Provisioning | Admin | 10 min touch | Inspect Flow → |
| Employee Onboarding | #2 | Interactive Curriculum Walkthrough | Curriculum Guide | 120 min touch | Inspect Flow → |
| Employee Onboarding | #4 | Day 14 Review & Graduation | Process Owner | 30 min touch | Inspect Flow → |
Core Competencies & OpEx Disciplines
✓ Inbound Triage✓ Clay Enrichment✓ Curriculum Design✓ Team Performance✓ Candidate Onboarding
Tools & Systems Stack Mastered
🛠️ Clay🛠️ Webflow🛠️ 1Password Admin🛠️ Linear🛠️ Google Workspace